Section 2 of the Republic Act (RA) 11032 otherwise known as the Ease of Doing Business and Efficient Government Service Delivery (EODB-EGSD) Act of 2018 states that:

“It is hereby declared that the policy of the State to promote integrity, accountability, proper management of public affairs and public property as well as to establish effective practices, aimed at efficient turnaround of the delivery of government services and the prevention of graft and corruption in the government. Towards this end, the State shall maintain honesty and responsibility among its public officials and employees,  and shall take appropriate measures to promote transparency in each agency with regard to the manner of transacting with the public, which shall encompass a program for the adoption of simplified requirements and procedures that will reduce red tape and expedite business and nonbusiness related transactions in government.”

Section 6 of the Act stipulates that all government agencies shall set up their respective most current and updated service standards to be known as the Citizen’s Charter in the form of information billboards, which shall be posted at the most conspicuous place, in their respective websites and in the form of published materials such as handbook written either in English or Filipino, or in local dialect.

In strict adherence with Section 6 of RA 11032, the Department of Education established the following service standards or DepEd Citizen’s Charter:


External ServicesInternal Services
Processing of ORS
Posting/Updating of Disbursement
Request for Correction of Entries in School RecordsIssuance of Certificate of No Pending Case
Handling of Cash Advances
Inspection, Acceptance and Distribution of Textbooks, Supplies and EquipmentRequisition and Issuance of Supplies
Property and Equipment Clearance Signing
Issuance of Requested Documents (Non-CTC)
Issuance of Requested Documents (CTC and Photocopy of Documents)
Certification, Authentication, Verification (CAV)
Receiving and Releasing of Communication and other Documents

Receiving of Complaints against Non-Teaching Personnel
Receiving of Complaints against Teaching Personnel (Multi-stage Processing)
Acceptance of Employment Application for Initial Evaluation (Teaching Position)
Acceptance of Employment Application for Initial Evaluation (Non-Teaching and Teaching-Related Positions both promotion and entry)
Application or ERF
Application for Leave
Application for Retirement
Foreign Travel Authority Request on Official Time or Official Business
Issuance of Certificate of Employment
Issuance of Service Record
Loan Approval and Verification
Processing of Appointment (Original, Reemployment, Reappointment, Promotion and Transfer)
Processing of Terminal Leave Benefits
Request for Correction of Name and Change of Status
User Account Management for Centrally-managed Systems
Troubleshooting of ICT Equipment
Uploading of Publications
Accessing Available Learning Resources from LRMDS Portal
Borrowing of Learning Materials from Libraries
Alternative Learning System (ALS) Enrollment
Program Work Flow of Submission of Contextualized Learning Resources
Quality Assurance of Supplementary Learning Resource
Request for Basic Education Data (External Stakeholders)Request for Basic Education Data (Internal Stakeholder)
Request for Data for EBEIS/LIS/NAT and Performance Indicators
Issuance of Government Permit, Renewal, Recognition of Private Schools
Issuance of Special Orders for Graduation of Private School Learners
Application for Senior High School (SHS) Additional Track/Strand
Application of Summer Permit for Private Schools
Application for No Increase in Tuition Fee
Application for Increase in Tuition Fee

Schools Services

Feedback and Complaints